Return & Refund Policy
Last updated: 1 Jul 2026
1. Before dispatch
Cancel any time before production starts for a full refund. Once material is cut, forged, or finished for your specific order, it generally can't be resold — cancellation after that point may incur the cost of material and processing already committed.
2. Damaged or wrong-spec on arrival
Report within 48 hours of delivery via our Report an Issue flow, with your Order ID and photos. Since every item is traceable to its production batch, we can usually resolve this within a few days — replacement, correction, or refund depending on the issue.
3. Quantity shortfall
If delivered weight is short of the invoiced weight beyond the stated tolerance, we credit or refund the difference.
4. Non-returnable
Custom specials made to a unique drawing or spec generally cannot be returned once manufactured, since they can't be resold to another customer.
5. Refund timeline
Approved refunds are processed to the original payment method within 5–7 working days.